Legal

Privacy policy

Effective 18 October 2026. This policy covers the Water Desk Android app (package com.waterdesk.app) and the website that hosts this page.

The publisher is the business named on the Google Play listing for Water Desk. Write to support@waterdesk.in for privacy requests. The app talks to our API at api.waterdesk.in.

Who uses the app

A water supplier (the owner) creates a business account. Delivery staff and that supplier’s customers get their own logins. Customer and staff records are entered by the supplier so the business can deliver water and collect payment. Those people are the supplier’s customers and employees. We process their details for the supplier.

Information we collect

• Account: name, mobile number, and a one-time password sent by WhatsApp or SMS.
• Business profile: business name, owner name, street address, city, optional GSTIN, logo image, and UPI ID used on bills.
• Customers: name, shop or home type, phone, address, map pin, area, route, products, rates, bottles in hand, deliveries, payments, outstanding, and tickets.
• Staff: name, phone, route, attendance, and pay records the owner enters.
• Operations: products, stock, routes, events, expenses, and reports generated from those records.
• Device: a push-notification token, app language, and crash or diagnostic data if crash reporting is switched on for that build.
• Phone book: only if the owner chooses Import contacts. We read names and phone numbers the owner selects, to create customers. We do not upload the rest of the address book.
• Location: the owner drops a pin for a customer or business address. We store that pin. We do not track the phone in the background.
• Camera and photos: to photograph a logo or scan a code the owner chooses to scan. Images are uploaded only when the owner saves them.

We do not collect or store card numbers for software subscriptions. Subscription checkout runs through Razorpay; they process the payment. Customer payments you record for water deliveries are cash or UPI entries in your ledger only — we are not a payment gateway for those sales.

Why we use it

To sign people in, run routes and deliveries, print bills, send the owner a bill or ticket notification, remind the owner about an event, and operate the trial and paid plan. We do not sell personal information and we do not show ads.

Who else handles it

• Hosting for the API, on servers we control.
• MSG91, to deliver login codes and operational WhatsApp messages.
• Google Firebase Cloud Messaging, to deliver push notifications.
• Google Maps, to show the address pin.
• Firebase Hosting, for this website.
• Razorpay, to process subscription payments when you buy a plan in the app.

A supplier’s staff can see the customers and routes the owner assigns to them. Customers can see their own deliveries, bills, and requests.

How long we keep it

We keep business records while the account is active. Invoices, payments, and tax-related totals may be kept longer where the law requires a record. After an account-deletion request we delete or anonymize the business login and customer list, except those records we must retain.

Your choices

You can refuse contacts, camera, photos, notifications, or location in Android settings. Import, logo upload, push alerts, or the map pin will not work without the matching permission. You can ask for a copy of your business data, a correction, or deletion at support@waterdesk.in or from the delete account page. Inside the app, open Menu → Legal.

Children

Water Desk is a business tool. It is not directed at children under 13, and we do not knowingly create accounts for them.

Changes

If this policy changes, the date at the top changes with it. Continued use of the app after that date means the new policy applies.