Legal

Terms of use

Effective 18 October 2026. These terms cover the Water Desk Android app and this website. Questions: support@waterdesk.in.

The service

Water Desk is software for a water delivery business. It stores customers, routes, deliveries, payments, bills, events, and staff that you enter. You are responsible for the accuracy of those records and for telling your customers and staff that you use this app to run deliveries.

Accounts

Sign-in uses the mobile number on the account and a one-time password. You are responsible for that phone. A new business can register with the owner’s name, the business name, and a mobile number. Do not register a number you do not control.

Trial and paid plans

A new business gets a 14-day demo. During the demo you can use up to 50 customers, 4 routes, and 2 staff logins. When the demo ends, or if you exceed those limits earlier, the app asks you to subscribe.

Paid plans are monthly or yearly and are sized by customer count (for example 200, 500, or 1000 customers). Prices shown in the app exclude 18% GST. You pay through Razorpay inside the app (UPI, cards, netbanking, and wallets). Your plan becomes active when payment succeeds. If the subscription lapses, the account becomes read-only until you renew.

The software subscription is for access to Water Desk. Money you collect from your own customers for water is your money. We are not a party to those sales and we do not hold those funds.

Acceptable use

Do not use the app to store data you have no right to store, to harass anyone, or to break the law. We may suspend an account that is used that way, or that we cannot confirm belongs to the person who registered it.

Availability

We work to keep the service available, but deliveries recorded only on a phone that cannot reach the server are not on the server until the phone connects. Keep your own copies of records you must retain for tax.

Ending the account

You may ask us to delete the business account from the delete account page. We may close an account that stays unused, that we cannot verify, or that breaks these terms. Sections that must survive by law, including payment records we are required to keep, survive deletion.